Delivery Times

Delivery will normally be made within 1-7 working days from clearance of payment. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and we would ask you to allow up to 14 days for dispatch of the goods. Although we hope you will not feel it necessary, you always have the right to cancel if you cannot wait for delivery.

IMPORTANT: Delivery Information

Non local palletised deliveries:

You should be sure that access to your delivery address is suitable for LARGE vehicles with rear tail-lift offload. Delivery will be to the nearest kerbside or hard-standing by tail-lift lorry and manually operated pallet truck. We will accept no liability for damage to lorry or property caused by leaving the road, and written instructions accepting the risk before we depart from this procedure will be required. Most of Landscapesuppliesdirect customers benefit from LOW COST DELIVERY. However in certain cases, delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Non local palletised deliveries are made via a third party local courier who will contact you directly to book the delivery in, they will always try to accommodate special requests but this will always be at the discretion of the courier.

Local deliveries:

These will generally be on our own crane off vehicle and we won’t normally make contact prior to delivery unless expressly asked for.

Breakages

In an ideal world this wouldn’t happen, I would be retired, play golf all day and hang around with Hugh Hefner but as we all know, life isn’t perfect! Our paving is ethically sourced in India, it’s packaged and will not see the light of day until it arrives on your doorstep. It’s transported halfway across the world via a container over the high seas. It is delivered to us by lorry and finally it’s transported to you. Unfortunately we can do very little about the odd broken piece but if there is significant damage please inform us and we will do everything we can to solve the problem. We suggest that you allow an additional 10% to allow for breakages but if you are tight on the order please contact us and we will help where we can. I hope you appreciate our honesty.

Tips for a smooth delivery

A little forward planning should help your delivery go smoothly. Think about where you would like your delivery to be put and work around that. If parked cars are a problem then try to use your own car to good effect, park it out on the road to keep a space for your delivery then move it when the goods arrive. Include a friend or neighbours car too if possible, you can never have too much space. Please don’t go out on your delivery day, not even for a few minutes as I guarantee that is the moment your delivery will arrive. Please take a few minutes to read our delivery section.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery Charges

All prices on our website are exclusive of delivery charges which will be added to the price of the products when added to the shopping cart.

Decking and Sleeper Delivery

If non local delivery, due to the size and nature of these products it is very important that 2 people are on site for delivery due to health and safety reasons. Where possible the products will be shipped via mechanical off-loading haulage but if this is not possible the local courier will contact you to arrange an agreeable delivery time.

Local deliveries will be via our crane off vehicle and will be deemed kerbside unless special arrangements have been made prior to delivery.